About This Role
This role is responsible for leasing apartments, providing exceptional customer service, and supporting the daily operations of the community. The Leasing Agent assists with administrative, marketing, and resident relations functions while maintaining the property's appearance and occupancy goals. It suits an energetic professional who thrives in a fast-paced environment and is eager to grow their career in property leasing and management.
Responsibilities
- Respond to phone, email, text, and walk-in inquiries
- Qualify prospects, schedule appointments, conduct property tours, and lease apartments
- Prepare and process applications, lease agreements, and move-in documentation
- Follow up with prospects to maximize leasing opportunities
- Maintain accurate prospect and resident records in AppFolio
- Provide exceptional customer service to current and prospective residents
- Address resident questions, concerns, and service requests promptly
- Assist with resident retention initiatives, renewals, community events, and resident communications
- Distribute resident notices as needed
- Review leases and resident files for accuracy and compliance
- Perform regular file audits and maintain organized resident records
- Create, assign, and monitor maintenance work orders
- Coordinate with maintenance staff to ensure vacant apartments are move-in ready
- Conduct weekly inspections of vacant units
- Inspect model apartments and monitor curb appeal to ensure company standards are maintained
- Assist with social media marketing, outreach efforts, and community advertising
- Complete monthly market surveys and competitive analysis
- Track advertising effectiveness and prospect traffic
- Answer phones, emails, texts, and voicemails
- Assist residents and prospects
- Process applications, leases, and resident requests
- Maintain office organization, leasing materials, and presentation
- Open and close the leasing office
- Conduct vacant unit inspections
- Audit resident files
- Follow up on completed work orders
- Coordinate pest control, insurance tracking, resident notices, and apartment readiness
- Complete prospect traffic reporting
- Complete competitive market surveys
- Perform outreach marketing and community engagement activities
- Attend training sessions, meetings, and resident events
- Build relationships within the local community
- Perform other duties as assigned
Requirements
- Positive attitude with strong customer service skills
- Professional appearance and integrity
- Excellent communication and organizational skills
- Sales and closing ability
- Problem-solving and multitasking skills
- Basic knowledge of Fair Housing and landlord-tenant laws
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Important Details
- Expected hours: 40.0 per week
- Schedule: Some after hours