Leasing Agents at Placemakr play a key role in ensuring residents have a positive experience from their first tour through move-in and beyond. This position involves guiding prospective residents through the leasing process with professionalism and a personal touch, building strong rapport, and making a positive impact on the resident's journey. It is an integral part of the on-site Property Team.
Responsibilities
Consistently provide an exceptional experience to all Placemakr guests, residents, and partners
Foster a "one team" mentality by collaborating effectively with fellow property team members
Maintain a safe, secure, and compliant environment for team members and guests by adhering to established policies and procedures, including emergency protocols, attendance policies, and conduct expectations
Communicate effectively with prospective residents through various forms of written communication, including email, campaigns, and marketing materials, while maintaining a professional and friendly demeanor and utilizing impeccable grammar and punctuation
Build and nurture strong rapport with prospective Placemakr residents, ensuring an exceptional experience throughout the entire leasing process
Demonstrate strong sales acumen by effectively overcoming objections and providing tailored solutions to meet the unique needs of each prospective resident
Own all administrative tasks related to leasing to ensure compliance during move-ins, move-outs, and renewals, following established processes and utilizing relevant tools and systems
Maintain move-in files in accordance with Placemakr standards, ensuring completeness and accuracy
Deliver accurate and informative on-site tours, showcasing the unique features and benefits of Placemakr properties and effectively answering all questions
Own all aspects of the prospect lifecycle from early communications to follow-up, inclusive of all stages and efforts to sign leases, consistently meeting or exceeding new lease and renewal goals
Take full ownership of current resident retention efforts including ongoing service and engagement initiatives, excellent responsiveness, and lease renewal negotiations
Share best practices with new hires and tenured colleagues to foster a culture of continuous improvement and create exceptional experiences with all residents
Perform additional duties and responsibilities, as assigned
Requirements
2+ years of previous experience in leasing, sales, or business development
Proven track record of successfully hitting leasing or sales-related goals
Successfully owned, managed, and cultivated relationships
Strong skills in presenting, negotiating terms, and closing deals
Previous experience communicating effectively (including utilizing proper grammar, spelling, and punctuation as well as a personable yet professional tone) with internal and external customers, both verbally and in writing
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Demonstrated ability to learn and follow administrative processes to Placemakr standard
Can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity, and mutual support
Embody Placemakr's Property Team Mission of Customer, Consistency, and Community (Norms)
Lead by example and embody the core values of Placemakr: Own It, Make It Better, Treat People Right
Ability to stand, sit, or walk for an extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Nice to have:
Experience with Class-A residential buildings
Knowledgeable about leasing rules and FFH regulations
Previous experience with administrative duties, CRM, or leasing-related duties
Benefits
Leasing commission for new leases and renewals
Generous monthly bonus program of up to $500/month
Company stock options
401k + 4% employer matching program
Medical, Vision & Dental Insurance plan options
Flexible Spending Account & Health Savings Account options
15 days of accrued Paid Time Off (PTO) per year, with the flexibility to use it, roll it over, or cash it out
PTO increases to 20 days per year after 2.5 years of employment
Paid day off for your birthday
Paid Parental Leave
Paid Life Insurance
Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance
Transparent position development program which provides the ability to increase pay by at least $2/hr in as fast as 9-months (position-dependent)
Exclusive, Placemakr-branded swag through the Placemakr Stars Program
Weekly Paychecks, plus ZayZoon as an option to access paycheck before payday
Discounts to stay at select Placemakr properties all over the US
Important Details
Schedule: full-time, requiring ability to work during the week, weekend, evenings, and holidays; exact days of the week will be rotational
About the Company
Placemakr combines apartment living, vacation rentals, and hotel stays into one experience, partnering with developers, property operators, and investors to curate apartment-like spaces in hand-picked neighborhoods. Their tech-enabled buildings create unique guest experiences and add value to real estate. They offer remote-first work for non-property team members with biannual in-person get-togethers.
Whether you’re with us for a day or a year, staying in a pop-up hotel or an apartment, Placemakr is blurring the lines between hospitality and home.
