About This Role
This role involves leasing apartments, delivering excellent customer service, and supporting the daily operations of a residential community. It suits an energetic professional who thrives in a fast-paced environment and is eager to grow their career in property leasing and management.
Responsibilities
- Respond to phone, email, text, and walk-in inquiries
- Qualify prospects, schedule appointments, conduct property tours, and lease apartments
- Prepare and process applications, lease agreements, and move-in documentation
- Follow up with prospects to maximize leasing opportunities
- Maintain accurate prospect and resident records in AppFolio
- Provide exceptional customer service to current and prospective residents
- Address resident questions, concerns, and service requests promptly
- Assist with resident retention initiatives, renewals, community events, and resident communications
- Distribute resident notices as needed
- Review leases and resident files for accuracy and compliance
- Perform regular file audits and maintain organized resident records
- Create, assign, and monitor maintenance work orders
- Coordinate with maintenance staff to ensure vacant apartments are move-in ready
- Conduct weekly inspections of vacant units
- Inspect model apartments and monitor curb appeal to ensure company standards are maintained
- Assist with social media marketing, outreach efforts, and community advertising
- Complete monthly market surveys and competitive analysis
- Track advertising effectiveness and prospect traffic
- Answer phones, emails, texts, and voicemails
- Assist residents and prospects
- Process applications, leases, and resident requests
- Maintain office organization, leasing materials, and presentation
- Open and close the leasing office
- Conduct vacant unit inspections
- Audit resident files
- Follow up on completed work orders
- Coordinate pest control, insurance tracking, resident notices, and apartment readiness
- Complete prospect traffic reporting
- Complete competitive market surveys
- Perform outreach marketing and community engagement activities
- Attend training sessions, meetings, and resident events, some after hours
- Build relationships within the local community
- Perform other duties as assigned
Requirements
- Positive attitude with strong customer service skills
- Professional appearance and integrity