Leasing Agent

About This Role

This role is responsible for the professional marketing and leasing of an apartment community managed by Centurion. The Leasing Agent will show units, qualify prospective residents, and negotiate leases to achieve optimum value for the company.

Responsibilities

• Develop and foster positive relationships with internal and external stakeholders
• Ensure proactive timely resolution of all prospective and current resident inquiries
• Professionally and courteously handle all prospective and current resident inquiries, feedback, complaints, or concerns
• Ensure a high level of professionalism and resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values
• Promote a strong sense of community
• Operate properties consistent with the expectations of Centurion’s Corporate standards and approved annual budgets
• Ensure all Centurion Property Associates’ policies and procedures are adhered to at all times
• Respond to prospective resident questions, concerns, or complaints in a timely and compassionate manner
• Direct all current resident questions, concerns, or complaints to the Resident Manager or Property Manager in a timely and compassionate manner
• Market, show and rent apartments, professionally responding to telephone and “walk-in” inquiries
• Organize, market and host open houses
• Collect prospective resident information using provided Guest Cards
• Provide prospective residents with related information and forms, helping to complete applications and collect rental deposits
• Perform Landlord and employment reference checks, and obtain all documents necessary to complete the Tenancy Agreement, including the post-lease checklist and Pre-Authorized Payment information
• Personally notify all applicants of the Landlord’s decision regarding their application to rent
• Inspect vacant suites to ensure rent readiness and complete move-in/move-out inspections when applicable
• Inform the Property Manager of any deficiencies or problems noted in the buildings or properties that require attention
• Complete and maintain a weekly traffic report
• Conduct regular market surveys to gain a comprehensive understanding of competing properties and current market conditions
• Maintain an orderly office area and complete general clerical duties, including photocopying, scanning, and faxing documents
• Complete other duties and tasks as assigned by the Property Manager

Requirements

• Passion for excellence in customer service delivery
• Minimum Grade 12 education
• 2-3 years of direct sales experience required with a preference given to those with industry experience