Leasing Agent

About This Role

This Leasing Agent role is responsible for generating leases, delivering an exceptional prospect experience, supporting resident satisfaction, and helping the community achieve occupancy, revenue, and retention goals.

Responsibilities

• Greet, qualify, and follow up with prospective residents
• Conduct apartment and community tours tailored to prospect needs
• Explain floor plans, pricing, amenities, lease terms, and community policies
• Process guest cards, applications, and leasing paperwork accurately and timely
• Maintain lead, traffic, and prospect follow-up records in the property management system
• Support resident move-ins, renewals, and general customer service needs
• Participate in marketing outreach, resident events, and social media/community promotion
• Maintain professional presentation of the leasing office, model units, and tour paths
• Comply with Fair Housing and all company policies
• Maintain closing ratio in accordance to company standards and performance expectations

Requirements

• High school diploma or GED
• Strong verbal communication, interpersonal, and closing skills
• Strong organization and follow-through
• Ability to work weekends as needed
• Leasing, sales, hospitality, retail, or customer service experience preferred
• Knowledge of Fair Housing practices
• Experience with CRM, OneSite, Yardi, Entrata, or similar systems
• Ability to build rapport quickly with prospective and current residents
• Professional telephone, email, and in-person communication skills
• Effective sales presentation and closing communication abilities
• Ability to actively listen and identify prospect needs
• Strong follow-up and organizational communication skills
• Ability to work collaboratively in a team-oriented environment
• Professional conflict resolution and service recovery skills
• Basic proficiency with Microsoft Office Suite and property management software
• Ability to learn and use property management and CRM systems
• Experience entering and maintaining accurate prospect and resident data
• Ability to manage digital guest cards, applications, and leasing documentation
• Familiarity with online leasing, scheduling, and communication platforms
• Basic understanding of social media platforms for community marketing purposes
• Ability to use mobile devices, tablets, and standard office equipment effectively

Benefits

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability