About This Role
This role involves managing all leasing activities for a property portfolio, providing excellent customer service, and ensuring compliance with relevant regulations. The Leasing Agent will maintain positive relationships with prospective and current tenants and support the operational efficiency of the properties.
Responsibilities
- Greet prospective tenants and conduct property tours to showcase available units
- Manage leasing applications, including screening, data entry, and filing of tenant information
- Ensure compliance with Fair Housing regulations
- Negotiate lease terms, contracts, and renewal agreements with applicants
- Maintain detailed records using Rent Manager and other property management systems
- Handle inquiries via phone, email, and in person with professional office etiquette
- Assist with lease administration tasks such as rent collection, move-in/move-out procedures, and documentation
- Coordinate property maintenance requests and communicate effectively with maintenance teams
- Upsell available units or additional services to prospective tenants to maximize occupancy rates
- Stay informed about legal administrative requirements related to landlord-tenant law and LIHTC programs
- Manage conflict resolution between tenants or prospective tenants professionally and effectively
- Support marketing efforts by promoting properties through various channels
Requirements
- Must be bilingual - fluent Spanish
- Prior experience in property leasing or real estate administrative roles preferred
- Knowledge of Fair Housing regulations and landlord-tenant law required
- Proficiency with property management software such as Rent Manager or similar platforms is highly desirable
- Strong customer service background with excellent phone etiquette and conflict management skills
- Experience in sales or upselling techniques beneficial for tenant retention strategies
- Office experience involving data entry, filing, contracts management, and administrative support is advantageous
- Familiarity with facilities management or CMMS systems is a plus
- Proven ability to handle legal documentation accurately while maintaining confidentiality
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance