About This Role
The Leasing Agent serves as the property's marketing and sales representative, responsible for promoting the property, engaging with clients, and securing lease agreements. This role is central to creating great living experiences for residents and guests, aligning with Integrity Asset Management's standards.
Responsibilities
- Market the property and company to prospective clients
- Greet clients and professionally present the features and benefits of the assigned community
- Secure lease agreements from qualified persons
- Practice safe behavior and take action to ensure safety
- Project a positive image and energy, being courteous and respectful to Team Members, Residents, and Guests
- Go above and beyond to exceed Resident and Guest expectations
- Ensure personal and team areas are show-ready at all times
- Perform duties efficiently to maximize Resident and Guest experience
- Demonstrate commitment to meet or exceed expected goals
- Perform work in a professional manner while meeting deadlines
- Make decisions and/or use resources with full consideration of cost impact on division and budgets
- Manage own time effectively
- Demonstrate ongoing attention to new technology and methodology to eliminate waste and/or add cost benefit
- Report issues to Investment Manager as necessary
- Maintain a professional, yet friendly, atmosphere in leasing offices and other resident meeting areas
- Inspect models and "market ready" vacancies daily to ensure cleanliness
- Answer incoming phone calls and handle client calls, irate residents, service requests, etc.
- Transfer calls to assistant manager or property manager when appropriate
- Greet prospective residents, qualify them, determine needs and preferences, and present community and specific apartments
- Update online advertising to reflect current market pricing weekly
- Maintain awareness of local market conditions and trends
- Contribute ideas to the property manager for marketing and improving resident satisfaction
- Occasionally perform external market outreach at nearby businesses and organizations
- Actively coordinate all renewals throughout the month, including sending letters (90, 60, 30 days) and scheduling appointments to discuss renewal rates and leasing options
- Correctly complete all lease applications, assist with application verification, and notify prospective residents of results
- Type miscellaneous resident communication as needed
- Complete all lease paperwork, including related addenda, and accept rents and deposits
- Complete Guest Card information forms on all clients, send thank-you notes, and perform follow-ups
