About This Role
Serving as the primary point of contact for prospective residents, the Leasing Agent is crucial for maintaining high occupancy at their assigned community. This position involves marketing units, guiding applicants through the leasing process, ensuring compliance, and fostering a positive living environment for current residents. The role suits a professional who can create a welcoming atmosphere and collaborate with property management to achieve leasing goals and uphold community standards.
Responsibilities
- Greet and qualify prospective residents, assess housing needs, and present available apartments professionally
- Ensure all leasing activities comply with Fair Housing, ADA, Fair Credit Reporting Act, and other relevant laws
- Conduct eligibility verifications and income targeting in line with program/property requirements
- Complete leasing documents including applications, addenda, income certifications, leases, and resident communications
- Accurately enter and update applicant information in leasing software systems in a timely manner
- Maintain and update required reports on leasing activity; file all applicable paperwork accurately
- Support marketing efforts by organizing events, conducting outreach, and performing market surveys
- Assist with outreach marketing, ensuring compliance with state law and contribute ideas to Property Manager for marketing community and improving resident satisfaction; maintain awareness of local market conditions and trends
- Monitor property turnover, inspect move-outs and vacancies, and ensure “market ready” apartments are clean and presentable
- Support residents during move-in and orientation processes
- Provide prompt and courteous responses to resident concerns and service requests
- Assist with rent collections and deposit processing as needed
- Maintain the waiting list in accordance with compliance regulations (for affordable properties)
- Maintain a clean and professional office environment and contribute to team culture and efficiency
Requirements
- High school diploma or GED required
- Minimum of 2 years of on-site property management or leasing experience required
- Illinois Real Estate Leasing Agent License required for IL properties. Must be obtained within 120 days of hire if not already held
- Proficiency in leasing software and Microsoft Office suite
- Ability to prepare reports, review data, and utilize electronic documentation systems
- Customer Focus – Builds rapport quickly, listens to resident needs, and delivers prompt, courteous service
- Communication – Clearly articulates information verbally and in writing; adapts communication style for diverse audiences
