About This Role
Leasing agents turn freshly built or renovated homes into someone's next chapter by bringing everything together from the first showing to the moment residents get their keys. This role involves connecting with people, showcasing great homes, and making things happen for a single-family residential platform. You will be the champion for each home in marketing, from the moment it is ready to list until a resident moves in.
Responsibilities
- Take ownership of each home's condition from the end of construction or renovation until a resident moves in, through inspections, site visits, and onsite sparkle cleans
- Complete a post-turn visit within 2 days of release from construction to confirm the home is marketable
- Confirm every home has marketing photos, is in acceptable condition to show, and has no access issues
- Track maintenance needs raised by prospects or spotted during property walks
- Meet weekly with the Revenue Management team to review pricing and property concerns
- Follow up with prospects daily by text, phone, and email
- Communicate with prospects before and after self-tours, and guide them through online portal setup and onboarding
- Troubleshoot self-showing errors and host in-person showings when needed
- Keep the prospect dashboard accurate and current within required timeframes
- Make sure every marketed home is published and syndicated to company-approved third-party sites
- Post homes that have been in marketing longer than 14 days to the MLS, and keep listing statuses updated during the application process
- Finalize lease agreements for your markets within the required timeframe
- Conduct in-person move-in orientations as needed
- Stay in full compliance with local, state, and federal laws and company policies throughout the leasing process
- Represent the company in the field for items such as eviction court, eviction lockouts, and utility connections
- Keep your real estate license, required continuing education, and Board of Realtors/MLS membership active
Requirements
- An active real estate license in Arizona
- At least 2 years of sales or marketing experience in property management
- A current, valid driver's license
- Excellent interpersonal, verbal, and written communication skills
- Proficiency in Microsoft Office (Outlook, Excel, Word) and in prospect and resident management systems
- Strong organization and time management, with the ability to hit goals and deadlines without sacrificing quality
- A proactive, self-directed, highly motivated approach and a genuine passion for customer service
- Comfort in a fast-paced environment
