Leasing Agent

About This Role

An energetic and detail-oriented Leasing Agent will be the first point of contact for prospective tenants, guiding them through the leasing process with enthusiasm and professionalism. This role is vital for fostering positive relationships, ensuring compliance with fair housing regulations, and contributing to the overall success of property management operations.

Responsibilities

• Ensure models are open, show units are selected and clean/walked, common areas are open and clean, refreshments are ready, golf carts are ready and clean, and desks are stocked with supplies necessary to lease apartments prior to office opening daily
• Turn phones off service prior to office opening and ensure messages are returned promptly
• Walk vacant/show units regularly and touch up clean accordingly utilizing a sparkle bucket
• Perform touch up cleaning and wipe downs, including vacuuming and removal of trash in show units and common areas
• Assist the Assistant Manager in the completion of the weekly market study
• Gain comprehensive knowledge of the market, especially direct competition, and bring to the attention of the Manager any new property developments in the market
• Update property website and other marketing and leasing websites weekly
• Maintain and post to social media accounts weekly and review for accuracy
• Verify rental applications
• Prepare new resident’s move-in packets and lease paperwork in a timely manner
• Walk make-readies before units are moved in
• Answer phones promptly and check messages throughout the day
• Respond to residents and prospects through the CRM platform, Knock (if applicable), and any emails
• Responsible for filing and Doc Management uploads
• Greet and qualify prospective residents
• Professionally describe and demonstrate property features to generate an acceptable sales closing ratio
• Respond to requests from residents and follow up on service requests to ensure each was completed to the resident’s satisfaction and in a timely manner
• Represent Manager and Assistant Managers in their absence with decision-making capabilities
• Exercise good judgment
• Inspect clubhouse, models and show units daily
• Notify manager or maintenance if grounds or common areas are not acceptable
• Handle resident problems
• Plan and oversee resident parties
• Deliver notices to residents on occasion
• Follow all safety procedures and notify supervisor of safety hazards
• Maintain and pass assigned Learning Management System classes

Requirements

• High School Graduate or Equivalent Training