About This Role
This role involves managing the leasing process for approximately 250 apartment units across three primary locations. The Leasing Agent is responsible for all aspects of new move-ins, property management, customer service, and weekly reporting, making it suitable for a dedicated and success-driven individual.
Responsibilities
- Perform all sales and leasing activities to achieve the property’s revenue and occupancy goals by greeting and qualifying prospects
- Conduct property tours and show apartments
- Process applications, credit screening, and criminal background checks
- Prepare the lease and move-in package
- Ensure a smooth resident move-in and lease signing
- Design and execute marketing activities to create and drive traffic to the property, using internet marketing tools (Craigslist, e-mail, and other websites)
- Follow other property-specific marketing plans, drives, and special programs
- Follow up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew
- Prepare and conduct all necessary duties for move-ins which include apartments spiffing, insuring utilities are operational, and ensuring all paperwork, keys and other related items are in order
- Prepare related reports to management
- Support and assist other property managers and their duties
- Review and complete maintenance service requests
- Answer questions for residents about community, repairs, rent, rules, etc.
- Follow up on a timely basis if unable to respond to residents on all matters
- Ensure all maintenance repairs are handled satisfactorily
- Contribute to cleanliness and curb appeal of the community on a continuing basis
- Assist property manager of other Vancouver locations on Saturdays and on an as needed basis during the week
- Perform other assigned duties
Requirements
- Three to five years of industry-related work experience
- Leasing, sales, and/or customer service experience desired
- Demonstrated ability to apply sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing
- Learn and ensure compliance with all company, local, state and federal safety rules
- Ability to multitask, take initiative, and adapt to unforeseen circumstances
- Organizational skills and able to accomplish tasks with minimum supervision
- Demonstrate an ability to support and contribute to a team
- Warm, enthusiastic, welcoming attitude to all potential residents and associates