About This Role
This role involves marketing and leasing properties within the company's portfolio, assisting with lease renewals, and ensuring property maintenance. It suits an enthusiastic professional with strong people skills who can multitask and achieve occupancy and rental goals.
Responsibilities
- Greet and welcome prospects to the property to understand their needs in renting a unit
- Proactively follow up with leads multiple times via telephone and email
- Record and update details of prospective tenants into Rent Manager quickly and efficiently
- Advertise available units and conduct property tours with prospective tenants
- Ask qualified questions and pre-screen prospective tenants to ensure they meet eligibility requirements
- Update availability reports and process applications for approvals (i.e., credit check, rental history, etc.)
- Submit processed applications to the Property Manager for approval and follow up with applicants regarding status
- Complete lease agreements and assist with the verification process within 3 days of management approval
- Examine the units and property regularly and report findings to the maintenance team
- Ensure the apartment is ready for residents to move-in on the agreed date
- Immediately follow-up on prospects that did not close and attempt to close the sale again
- Refer prospects to other properties in the portfolio if unable to help them
- Conduct research and analyze local market trends within the assigned property area to maintain competitive pricing and amenities
- Assist in monitoring lease renewals while working closely with the Property Management team
- Document and provide prospect feedback to property managers to address unit complaints or concerns during tours
- Build an online presence with reviews from prospective and current tenants at the property
- Other duties as assigned by management
Requirements
- Customer-service oriented; prior work experience in sales, guest services, front desk, customer service, or property management industry
- Bilingual in English and Spanish required
- Proficient in Microsoft Office Suite or related software
- Strong time management and analytical skills
- Ability to work independently and interact with prospective tenants, property managers, co-workers, management, and vendors
- Experience working in a fast-paced environment with high call volume
- Excellent negotiation and problem-solving skills
- Detail-oriented and organized
- Valid driver
- Own reliable transport
- Must be available to work weekends, including Saturdays (10:00am - 2:00pm EST) for open houses
