Leasing Agent

About This Role

This role is responsible for initiating, coordinating, and maintaining all stages of apartment leasing. The Leasing Agent assists the Property Manager and the Board of Directors in the overall management of the property while maintaining and creating positive resident and prospect relations.

Responsibilities

• Process incoming and outgoing mail
• Assist Site Manager as assigned
• Ensure the office, business center, clubhouse, laundry facility, models, and target apartments are in perfect condition
• Clean, vacuum, and dust as needed
• Physically inspect property grounds, pick up litter, and report any service needed to maintenance
• Furnish prospects with brochures, floor plans, and all other available marketing material
• Initiate the development of advertising and marketing plans for the community, present to management for implementation, and seek new outlets and venues for broader market outreach
• Prepare and present competitive property and market analysis to management on a monthly basis
• Maintain correspondence, report, and record files
• Maintain a service list for the exterminator and log all exterminating complaints
• Generate and send weekly notifications to units scheduled to be exterminated and maintain copies of notifications
• Maintain records of work orders, interest, resident, and miscellaneous income accounts
• Maintain and control confidential member files
• Maintain and control all applicable application logs and waitlists in accordance with Fair Housing and HUD (if applicable) guidelines
• File member/resident paperwork and miscellaneous paperwork daily
• Greet visitors who come into the Cooperative Office and handle or refer inquiries as appropriate, aiming to achieve and maintain maximum occupancy
• Handle telephone calls, answering within two rings and referring to Site Manager/COS/BOD if needed
• Schedule appointments and showings for prospective Members, encouraging appointments while treating walk-ins with a cheerful attitude
• Follow-up with all prospects within twenty-four hours and maintain records of follow-up
• Accompany prospective members/residents to walk through available or show units while discussing current availability
• Provide initial applications to prospects with the goal of scheduling an application interview
• Process applications, ensuring completion, obtaining all supporting documents and required information, and collecting necessary fees and deposits
• Initiate credit and criminal reports
• Initiate Existing Tenant Searches on all household members (Section 8 only)
• Notify applicants by telephone and in writing of acceptance or denial in accordance with Company, HUD (if applicable), Fair Credit Reporting Act, and Fair Housing policies