Lead Mailroom Clerk

About This Role

Leading the mailroom operations and working closely with the Mailroom Supervisor and Mail Clerks is the core of this role. The Lead Mailroom Clerk ensures efficient mail services, compliance, and security, directly supporting business operations and customer satisfaction.

Responsibilities

• Verify the completeness of other operators' work and ensure outgoing and incoming correspondence is sorted and distributed in accordance with bank procedures and postal regulations
• Oversee the maintenance and safe operation of postage equipment and courier vehicles
• Ensure that outgoing United States Postal Service automation rates are used to their fullest extent to achieve maximum savings and reduce postage expenses
• Assign duties, maintain continuity of procedures, and train staff on procedures
• Respond to internal and external research requests, and coordinate with vendors and transportation services such as United States Postal Service, Fed Ex, and contracted couriers
• Maintain adequate mailing supplies on hand to support mailing activities of the unit
• Perform other work-related duties as assigned by supervisor
• Stay updated on relevant laws and regulations and complete all compliance training on time
• Be knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to the job
• Maintain customer confidence and protect the bank's operations by identifying and protecting confidential information

Requirements

• Valid driver's license
• Eighteen months' document or package related experience or training; or equivalent combination of education/training and experience
• General office machine experience
• Ability to operate computer/mechanical based postal equipment
• Strong organization, clerical, and time management skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively with customers, vendors, or employees of the organization
• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra
• Ability to solve practical problems and deal with a variety of variables in situations where limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to identify operational inefficiencies and make recommendations for improvement to supervisor
• Ability to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl