This Lead Infrastructure Engineer role is a vital position within a high-performing team focused on infrastructure and performance excellence. The role is instrumental in shaping the future at one of the world's largest and most influential companies, combining software, infrastructure, and systems to develop creative engineering solutions and optimize existing systems. It suits a curious problem solver with diverse perspectives, who is ready to lead relevant projects with the support and mentorship needed for growth.
Responsibilities
Apply technical expertise and problem-solving methodologies to projects of moderate scope and execute creative solutions for design, development, and technical troubleshooting for problems of moderate complexity
Design and deliver secure, resilient, and self-healing network instrumentation platforms aligned to firmwide engineering standards
Integrate network packet broker and analytics technologies to enhance observability across complex networks
Architect and evolve high-availability packet aggregation and analytics services in partnership with Network Operations and Cybersecurity
Drive continuous improvement of instrumentation reliability, resiliency, and operational efficiency through telemetry and feedback loops
Lead automation, certification, and lifecycle management of enterprise-scale monitoring platforms
Analyze, test, and certify network packet and flow monitoring appliances and software across performance, security, and compliance criteria aligned to JPMorgan Chase standards
Install, productionize, and support network packet and flow monitoring devices using approved procedures and runbooks
Execute product and code upgrades in accordance with change and release management guidelines
Engage customers to translate requirements into scalable, reliable instrumentation solutions
Collaborate with Operations and Architecture teams to address bug fixes, design changes, and code upgrades
Coach, mentor, and when applicable manage engineers to promote best practices in design, automation, and SCRUM delivery
Use enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements
Apply reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations
Requirements
Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments
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Hands-on IT experience focused on routing, switching, and security networking
Maintain certifications at CCNP-CCIE level or equivalent
Demonstrate expertise with infrastructure components including routers, switches, load balancers, proxies, firewalls, wireless/LAN/WAN, compute, storage, containers, and cloud services
Diagnose and troubleshoot complex issues effectively
Lead incident and problem management with clear ownership and follow-through
Apply packet and NetFlow analysis techniques using industry-standard tools
Implement and operate Arista DMF or similar packet broker platforms in large enterprises
Deploy and manage Riverbed AppResponse, Flow Gateway, NetProfiler and Portal or similar packet analytics solutions to support performance monitoring
Maintain proficiency in hardware architecture, performance testing, monitoring, and operations
Apply disciplined benchmarking practices and program management
Design solutions with embedded compliance and security controls
Plan and provision network engineering deliverables across environments
Investigate performance issues in distributed applications using infrastructure and application telemetry to isolate root causes
Nice to have:
Manage large-scale enterprise network topologies across LAN, WAN, wireless, and security services, leveraging platforms such as Cisco, Juniper, Ciena, Check Point, F5, and Blue Coat; uphold relevant certifications
Communicate complex technical findings clearly and concisely to both technical and non-technical stakeholders
Operate across multiple technology domains to solve mission-critical problems that span business units
Work within high-performing, cross-functional teams using SCRUM practices to deliver iterative value
