Lead Flight Attendant

About This Role

Leading cabin operations and ensuring an exceptional passenger experience on assigned trips is the core of this role, which combines direct execution with real-time leadership. The Lead Flight Attendant maintains full responsibility for cabin performance while operating in a hands-on capacity, ensuring service delivery is consistent and aligned with established standards.

Responsibilities

• Lead cabin operations on assigned trips, maintaining accountability for execution, timing, and overall service flow
• Translate passenger profiles and trip requirements into structured, adaptable service plans, including menu presentation for alignment and parallel preparation of multiple options
• Operate within an options-driven, no-fail service model, ensuring depth of preparation and flexibility in execution
• Direct and coordinate flight attendants (internal and contract) to maintain consistency, timing, and presentation standards
• Interface with Executive Assistants and key stakeholders to align expectations and requirements prior to and during trips
• Oversee provisioning approach for assigned trips, including vendor coordination and quality control
• Maintain control of the cabin environment during dynamic or changing conditions
• Provide real-time guidance and mentorship to reinforce standards and execution discipline
• Maintain working knowledge of all passenger profiles to ensure consistency at the highest level of expectation
• Provide exceptional experiences for guests, partners, and team members, including by adhering to appearance and presentation guidelines while on-site

Requirements

• 8–12+ years of experience in Part 91 private aviation
• Demonstrated experience supporting UHNW passengers in high-demand environments
• Completion of formal corporate flight attendant training (e.g., FACTS, FlightSafety, or equivalent)
• Current safety certifications including CPR, AED, and First Aid
• Advanced capability in culinary execution, menu planning for alignment, and flexible onboard preparation, with formal or practical culinary training preferred
• Advanced experience in provisioning strategy, including management of multiple parallel service options
• Strong working knowledge of cabin systems, galley operations, and aircraft-specific service environments
• Proven ability to lead cabin operations and direct other flight attendants in real time
• Experience coordinating with Executive Assistants and key stakeholders
• Valid passport with ability to travel internationally without restriction
• Valid driver’s license and reliable access to transportation, with ability to support short-notice and priority trips
• Ability to operate on a flexible, on-demand schedule, including high-priority assignments