Leading cashier operations and maintaining high standards at the cashwrap are the core responsibilities of the Lead Cashier. This role involves assisting in training new cashiers and cross-training other associates, while also driving loyalty results through a focus on performance, guest service, and operational compliance. The Lead Cashier supports the leadership team with register functions and associate inspections, requiring a passion for guest experience and process excellence.
Responsibilities
Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink
Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services
Courteously handle sales, refunds, and exchanges
Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals
Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times
Maintain prompt, regular attendance
Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served
Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to individual and store credit and loyalty goals
Assist in the training of new cashiers, and cross-training other associates in cashiering
Stand out as a leader with the ability to engage and influence peers to achieve peak productivity and performance
Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience, and following Ulta Beauty’s systems’ prompts
Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance
Collaborate with managers and associates throughout the store to help grow the business
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards
Adhere to Ulta Beauty’s dress code
Ensure the completion of all transactions, including guest returns and associate transactions, and the proper control of all cash and media at the cashwrap according to company policies and procedures
Complete select register open and close functions as directed by the manager on duty
Maintain outstanding store standards and overall store cleanliness throughout the store, including at the cashwrap, on the salesfloor, and in the restrooms, backroom, and break area
Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention
Execute other operational tasks as directed
Requirements
High school diploma is preferred
2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
Proven ability to delegate, multi-task, and problem-solve
Demonstrated knowledge and passion for guest service and a competency for selling
Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
Demonstrated experience in exceeding sales goals and training new hires
Proficient with basic technology (e.g., Point of Sale system and Apple devices)
Excellent written and verbal communication
Strong collaboration and interpersonal skills
Ability to work independently and as part of a team
Ability to build and maintain strong customer relationships
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
Must be 18 years of age
Important Details
Schedule: flexible, including days, evenings, weekends, and holidays
About the Company
Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. It offers more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring hair, skin, brow, and make-up services.
