L2/L3 App Support Production Support only Bangalore Candidate

L2 and L3 Application support.

• Strong hands-on experience in Java and JavaScript programming, including code analysis, debugging, troubleshooting, and minor code fixes.
• Ability to review and understand existing application code to identify defects and resolve issues.
• Capable of independently executing configuration fixes and conducting thorough RCA, supported by detailed evidence and diagnostics to enable the Development team to implement code-level resolutions.
• Ability to understand and troubleshoot applications built on Node.js, ReactJS, AngularJS, and Serverless Architecture, enabling efficient incident investigation, impact assessment, and root cause analysis.
• Proven ability to replicate production defects in non-production environments, identify root causes, and provide comprehensive evidence to support remediation efforts
• Hands-on experience with AWS API Gateway, Lambda, SNS, DynamoDB, and DocumentDB.
• Analyze application logs, code, API interactions, and infrastructure components to identify root causes.
• Strong production support experience with managing production incidents, ensuring high application availability, and meeting SLA commitments.
• Experience in Python scripting and automation for operational and support activities.
• Good understanding of E-commerce domain workflows and end-to-end application processes.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.Role & responsibilities

Preferred candidate profile