Knowledge Management Specialist

About This Role

This role focuses on improving organizational knowledge management by assessing how alterations impact business processes and designing strategies for implementation. You will help identify long-term goals and support the creation of processes needed to achieve them, ultimately transforming organizational practices.

Responsibilities

• Help your team assess how alterations will impact business processes
• Design to develop a knowledge management strategy that can be implemented to address and overcome challenges
• Provide clients with a holistic view of their organization to transform their practices

Requirements

• 4+ years of experience implementing Knowledge Management strategies
• Experience working with clients to understand their issues, needs, missions, and future direction
• Experience building, managing, and setting the direction of a Knowledge Management plan
• Experience with Microsoft Teams administration and reporting for a large organization
• Experience with Microsoft SharePoint 2016 through 2019 and Office365 platforms, including administration and development such as SharePoint sites, sub-sites, libraries, and lists and maintenance of SharePoint-based enterprise solutions
• Experience conducting stakeholder engagement and requirements gathering activities to identify knowledge management, communications, and business process challenges and implementing solutions that promote knowledge sharing and strengthen integration between information systems
• Experience evaluating, piloting, and integrating emerging technologies, including Generative AI capabilities, to improve knowledge discovery, workforce productivity, and decision-making
• Experience leveraging Microsoft Power Platform capabilities, including Power Automate, to develop automated workflows and connect enterprise systems
• Secret clearance
• Bachelor's degree

Nice to have:

• Experience developing and maintaining SharePoint Online site collections
• Knowledge of HTML, CSS, and JavaScript
• Ability to pay strict attention to detail and accuracy of information, including organizing large amounts of data, setting priorities for analysis, and advising stakeholders
• Possession of excellent verbal and written communication skills
• Possession of excellent client-facing skills
• Certified Knowledge Manager (CKM) Certification

Benefits

• Health, life, disability, financial, and retirement benefits
• Paid leave
• Professional development
• Tuition assistance
• Work-life programs
• Dependent care