Knowledge Editorial Lead, People Operations

About This Role

Leading the editorial strategy and content quality for Google's global workforce knowledge base is the core of this role within People Operations. This position involves managing content standards, ensuring accuracy, and optimizing information for both employees and support agents. It suits a candidate with strong editorial and knowledge management experience in a large-scale operational environment.

Responsibilities

• Author operational style guides, structured standard operating procedure templates, canned response guidelines, and scan-and-act content standards
• Own the editorial quality rubrics, Quality Audit (QA) sampling gauntlets, and calibration workflows for vendor writers executing updates across the People Operations (POps) knowledge content corpus
• Partner with process owners to identify redundant, outdated, and trivial (ROT) documentation, establishing data-driven criteria for content retirement and consolidation
• Lead arbitration and editorial reviews with Global Process Owners (GPOs), Compliance, and Service Delivery leads to resolve conflicting procedural guidance
• Partner with the Platform Strategy team to ensure content structures align with Content Management System (CMS) taxonomy schemas, and downstream AI retrieval systems

Requirements

• Bachelor’s degree or equivalent practical experience
• 8 years of experience in editorial strategy, technical writing, knowledge management, or content operations

Nice to have:

• Experience directing external vendor partners, agencies, or distributed writing pools - including defining quality scorecards, leading calibration sessions, and managing throughput Service Level Agreements
• Experience working in a Content Management System
• Demonstrated program experience managing large-scale knowledge bases (2,000+ articles) or leading complex content audits, mass restructuring, and migration initiatives
• Proven track record of creating and enforcing style guides, content taxonomies, and operational documentation standards (e.g., standard operating procedures, job aids, quick-reference guides, decision trees, canned responses)
• Ability to partner with process owners, operations leaders, and legal/compliance teams to establish clear RACI models and streamline review workflows

About the Company

Google's People Operations team focuses on bringing innovative people to Google and providing programs that help them thrive. They use a data-driven approach to reinvent the human resources field.