Key Holder

Job Purpose:

• The Key Holder at COSTELLOS ACE is responsible for ensuring the smooth operation of the store by managing opening and closing procedures, overseeing staff during shifts, and maintaining a secure and organized environment. This role is crucial in supporting the store management team and ensuring that customers receive excellent service.

Key Responsibilities:

• Execute opening and closing procedures, including securing the store and ensuring all safety protocols are followed.
• Assist in managing daily store operations, including sales floor activities, inventory management, and customer service.
• Supervise and lead store associates during shifts, providing guidance and support to ensure efficient workflow and a positive work environment.
• Handle customer inquiries and resolve any issues promptly and professionally to ensure customer satisfaction.
• Support the management team in implementing store policies and procedures, ensuring compliance with company standards.
• Participate in training and development activities to enhance skills and knowledge related to retail operations.
• Assist in maintaining store cleanliness and organization, ensuring a welcoming atmosphere for customers.
• Contribute to achieving store sales goals by actively promoting products and services to customers.

Required Education:

• High school diploma or equivalent.

Required Experience:

• Previous experience in a retail environment, preferably in a supervisory or leadership role.
• Experience with cash handling and managing store operations.
• Familiarity with inventory management and loss prevention strategies.

Required Skills and Abilities:

• Strong leadership skills with the ability to motivate and guide team members.
• Excellent communication and interpersonal skills to effectively interact with customers and staff.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using point-of-sale systems and other retail software.
• Strong problem-solving skills and the ability to make decisions independently.
• Attention to detail and a commitment to maintaining high standards of store presentation and customer service.