About This Role
The Key Account Manager builds and maintains strong relationships with key customers, ensuring their satisfaction and driving business growth. The role involves close coordination with customers and internal teams to deliver high-quality logistics services and meet revenue targets.
Responsibilities
- Manage and develop relationships with key customers and act as the primary point of contact
- Understand customer requirements and coordinate with operations teams to ensure timely and efficient service delivery
- Handle day-to-day operational queries, escalations and customer concerns
- Ensure smooth execution of customer shipments and logistics requirements
- Identify opportunities for account growth, cross-selling and up-selling of logistics solutions
- Work closely with sales and operations teams to meet customer expectations and business targets
- Prepare quotations, proposals and commercial submissions as required
- Track account performance, revenue, profitability and customer service levels
- Conduct regular customer meetings and maintain strong stakeholder relationships
- Monitor service issues and drive timely resolution with relevant internal teams
- Support contract renewals, rate negotiations and commercial discussions
- Maintain accurate records of customer interactions, business opportunities and account performance
- Prepare regular MIS and reports for key accounts
Requirements
- 2
- 4 years of experience in Key Account Management, Customer Success, Sales or Operations within the logistics/freight forwarding/supply chain industry
- Good understanding of logistics operations and customer management
- Experience in handling B2B customers and managing multiple accounts
- Strong communication and negotiation skills
- Commercial understanding with an ability to identify business opportunities
- Strong coordination and problem-solving skills
- Ability to manage customer escalations and work under deadlines
- Proficiency in MS Office, particularly Excel and PowerPoint
- Willingness to travel for customer meetings, when required
- Graduate in any discipline
Nice to have:
- MBA/PGDM in Sales, Marketing, Logistics or Supply Chain Management
Important Details
About the Company
This role is in the Logistics / Freight Forwarding / Supply Chain industry.
