About This Role
This Key Account Manager role focuses on managing merchant relationships and driving account growth to achieve business targets. The position involves strengthening client relationships, identifying revenue opportunities, resolving account-related issues, and ensuring high levels of customer satisfaction and retention.
Responsibilities
- Manage relationships with assigned key accounts, merchants, and business partners
- Understand client requirements and develop strategies to improve account performance
- Drive account growth, revenue generation, and assigned business targets
- Identify upselling and cross-selling opportunities for relevant products and services
- Conduct regular client meetings, account reviews, and business performance discussions
- Monitor account performance and prepare periodic sales and revenue reports
- Coordinate with internal teams to resolve client queries and operational issues
- Build long-term relationships to improve customer satisfaction and retention
- Track market trends, competitor activities, and emerging business opportunities
- Maintain accurate client records and account information in the CRM system
- Prepare monthly and quarterly business plans and performance updates
- Achieve assigned monthly and quarterly sales and account growth targets
Requirements
- Bachelor's degree in Business Administration, Marketing, Commerce, or a related field
- 1–4 years of experience in key account management, B2B sales, business development, or client relationship management
- Experience managing merchant accounts or digital payment solutions is an advantage
- Strong understanding of sales processes, account growth, and customer retention
- Good knowledge of CRM tools and MS Excel
- Ability to analyze account performance and identify business opportunities
- Excellent communication, negotiation, and relationship-management skills
- Strong problem-solving abilities and a target-oriented approach
- Willingness to travel for client meetings, if required
Important Details
- Work mode: On-site / Field-Based (as per business requirements)
Application Process
- Candidates with relevant account management, merchant relationship, or B2B sales experience are encouraged to apply
About the Company
Paytm is one of India's leading digital financial services platforms, offering digital payments, financial services, merchant solutions, and commerce services. The company serves a broad network of consumers, merchants, and business partners across India.
