About the role
Key responsibilities
· Troubleshoot and resolve technical issues related to hardware, software, and network systems
· Provide remote and on-site support to end-users, addressing their technical concerns and resolving issues efficiently
· Perform routine maintenance tasks, such as software updates, patches, and system checks
· Assist in the deployment and configuration of new hardware and software
· Identify and diagnose technical problems, providing timely and effective solutions
· Collaborate with senior IT staff to resolve complex technical issues
· Document technical issues, resolutions, and procedures for future reference
· Maintain accurate records of IT assets, software licenses, and system configurations
· Provide training and guidance to end-users on the use of IT systems and applications
· Develop and maintain user documentation and guides
Requirements
- ITE/Diploma in Computer Science, Information Technology, or a related field
- Minimum 1 year experience with help desk software/ticketing systems and understanding of computer systems, networks, and operating systems (Windows, macOS, Linux)
· Excellent communication and interpersonal skills
· Strong problem-solving and analytical skills
· Ability to work in a fast-paced environment and prioritize tasks effectively
· Good time management and organizational skills
· Certifications: CompTIA A+, Network+, or similar certifications are a plus
How to Apply:
Interested applicants, kindly click on “APPLY NOW”
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Pang Seng Leng Diana
EA Personnel Reg No: R1106651
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