About the role
Open Positions: Customer Success, Customer Support, and Accounts Receivable (AR)
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Location & Work Model: Hybrid in Bangalore (3–4 days in-office per week).
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Experience Level: Open to candidate profiles ranging from Freshers to 7 Years of relevant experience.
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Shift Timings: Must be comfortable working international hours:
- UK Shift: 1:00 PM – 10:00 PM IST
- US Shift: 5:30 PM – 2:30 AM IST
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Key Responsibilities (Role-wise):
- Customer Success / Support: Manage cross-border client relationships, resolve queries via ticket/chat/phone, drive product adoption, and maintain high CSAT/NPS scores.
- Accounts Receivable (AR): Oversee collections, manage invoice disputes, handle cash application, and perform reconciliation for international client accounts.
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Qualifications: Strong verbal/written English communication, client-first mindset, and basic proficiency in CRM software (Salesforce, Zendesk) or ERP systems (SAP, Oracle, NetSuite).
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