About the role
Jr. Epic MyChart Help Desk/ Support Analyst (PST Time) - $20/hr Max Rate
100% Remote
6 Months Contract (till Dec 2026)
Job Description:
We are looking for an Epic MyChart Support Analyst to provide remote support for MyChart-related issues and user inquiries. The candidate should have prior experience supporting Epic MyChart workflows, resolving user issues, documenting tickets, and coordinating with internal teams when required.
Experience Required : 1–3 years of relevant experience required.
Must-Have Skill:
- Hands-on experience with Epic MyChart support is mandatory.
Key Responsibilities:
- Provide support for Epic MyChart-related issues and requests.
- Troubleshoot and resolve basic MyChart access, workflow, and functionality issues.
- Document all support activities, issue details, and resolutions accurately.
- Coordinate with technical or application teams for escalations when needed.
- Maintain clear communication with users and internal stakeholders.
- Work as per Pacific Time schedule from 9:00 AM to 6:00 PM PST.
Required Qualifications
- 1–3 years of experience in Epic MyChart support or related healthcare application support.
- MyChart experience is mandatory.
- Good communication and documentation skills.
- Ability to work remotely and follow Pacific Time working hours.
- Basic understanding of healthcare support processes.
- Background Verification Requirements
- Drug test is mandatory.
- Education documents must be submitted.
- Employment verification is mandatory.
- Candidate must provide proof of end date for last employment, if required during background verification.
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