About This Role
The Journeyman Plumber is responsible for all aspects of installing, maintaining, inspecting, operating, and repairing plumbing systems in residential homes. This role involves accurately diagnosing plumbing problems, communicating options to clients, and ensuring compliance with local codes. It suits a skilled plumbing technician dedicated to customer service and continuous growth.
Responsibilities
- Execute effective troubleshooting techniques to identify root causes of plumbing issues
- Perform timely and accurate repairs to resolve plumbing and drain issues
- Explain services and provide exact prices to customers, gaining approval before starting work
- Establish customer rapport to sell appropriate products and services
- Install, repair, and maintain plumbing systems, equipment, and fixtures
- Ensure compliance with local plumbing codes and regulations
- Educate and assist customers in choosing finance options and maintenance plans
- Maintain a professional and knowledgeable demeanor to win new referrals and repeat business
- Maintain a neat and clean company truck, inside and out
- Work alongside Customer Service and Dispatch teams to ensure overall business success
- Maintain detailed records of services, including documenting before and after pictures
- Always be safety conscious both on the job and while driving
- Participate actively in all training exercises, morning meetings, and retreats
- Train and mentor apprentices to ensure quick, accurate repairs and installations
Requirements
- 3+ years of experience with diagnostic troubleshooting, repair, and maintenance of residential plumbing, water heaters, tankless, and filtration
- Strong customer service and interpersonal communication skills
- Journeyman license (preferred)
- Ability to provide repair versus replacement options to customers
- Knowledge of drain machines, camera, and locator equipment
- Knowledgeable and skilled in the safe use and maintenance of required tools
- High School Diploma or GED
- Clean driving record
- Basic computer skills, ability to use an iPad to document work
- Ability to speak, read, and write fluently in the English language
Benefits
- Full benefits
- Matching 401(k)
- On-going training
Important Details
- Schedule: 7:00 a.m. - 5:00 p.m. (flexible start and end times depending on business needs), Monday - Friday, on call rotation
Physical Demands & Work Environment
