About the role
Greetings from JobShop!
We're hiring for a Premium International Voice Process with leading MNC BPO clients in Bengaluru.Job Role: Customer Service Executive International Voice Location: Belandur / Kormangla and Whitefield (Work From Office Bengaluru)
Shift: US/UK Night Shift CTC: Up to 5 LPA + Performance Incentives
Working Days: 5 Days Working Job Responsibilities:
- Handle inbound customer calls for US clients
- Perform customer verification and account validation
- Resolve customer queries with First Call Resolution (FCR)
- Escalate complex issues to the relevant team
- Update CRM with accurate customer interaction details
- Meet CSAT, AHT, and Quality targets
Eligibility:
- Undergraduates & Graduates
- Freshers and Experienced candidates are welcome to apply
- Excellent English communication skills
- Comfortable working in US/UK night shifts
- Basic computer knowledge
Key Skills:International Voice | Customer Service | US/UK Process | Inbound Voice | CRM | CSAT | AHT | Customer Support | Night Shift |
Bengaluru Why Join?
- Premium International Voice Process
- Competitive Salary + Incentives
- Career Growth Opportunities
- 5 Days Working
- Leading MNC BPO Environment
Contact:HR NIZAM 6360066456
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