About the role
General Responsibilities Performs a variety of job cost activities including entering, reviewing, processing, auditing, and reporting information. Understands the system and brings issues to the attention of the Supervisor for assistance and further evaluation. Also responsible for providing customer service to employees, office staff and management for subject matter related items.
Essential Roles And Responsibilities
- Responsible for the timecard processing for assigned divisions and for reviewing/ balancing the company reports.
- Work with the payroll department on investigating escalated timecard problems and on adjustments.
- Responsible for sending e-mails to employees and supervisors for timecard that are missing signatures and/or approvals.
- Responsible for entering misc. charges, project transfers, and timecard adjustments.
- Provide day to day assistance to offices regarding timecard processing and job cost questions.
- Responsible for other general duties including, but not limited to, verifying and coding agency invoices.
- Responsible for assisting employees who call the application support helpdesk.
- Answer all customer inquiries from the Job Cost email inbox and response and resolve within 2 business days.
- Provide exceptional service to employees, office staff, and management regarding job cost-related inquiries.
- Work with IT and direct supervisor on resolution for processing problems and report issues with minimal guidance on resolution.
- Follow safety rules, guidelines and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
- Be responsible for maintaining quality standards on all projects.
- Perform other duties as assigned.
Requirements
- High School diploma or equivalent.
- Minimum 2 years’ related experience.
- Proficiency in spreadsheet programs like Microsoft Excel, and the ability to adapt to new financial technologies.
- Strong accuracy with data entry.
- Excellent verbal and written communication.
- Ability to employ deductive reasoning and critical thinking skills to resolve discrepancies and improve processes.
- Strong customer service skills to address billing issues and maintain positive relationships with clients.
- Intermediate Excel and Microsoft Office.
- The ability to foster and grow relationships.
- Ability to be a forward thinker.
- Ability to prioritize and manage multiple responsibilities efficiently.
- A valid driver’s license with acceptable violation history may be required.
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