About the role
About Us:
AmpsTek – a global technology leader since 2013 – is transforming how businesses approach technology and staffing solutions. Founded by seasoned technology leaders across the UK, Europe, APAC, North America, and LATAM, and with registered offices in 30+ countries, we deliver exceptional service, scalable solutions, and measurable impact.
With a portfolio of 200+ clients and millions of users across web and mobile platforms, we empower businesses to innovate, grow, and succeed.
Join our team and be part of a dynamic, growth-oriented organization that values talent, creativity, and results.
Role Title: Jira & Confluence AMS Technical Lead (SC Eligible OR SC Cleared)
Location : Bristol/Boston/Stevenage, UK (Onsite 5 days/week)
Client : Infosys
Contract (InsideIR35)
Jira & Confluence Administration Responsibilities
• Administer Jira Software, Jira Service Management (JSM), and Confluence environments.
• Configure and maintain projects, issue types, workflows, screens, field configurations, permissions, notification schemes, and security schemes.
• Create and manage Confluence spaces, templates, knowledge bases, and content governance.
• Manage user provisioning, groups, roles, and access permissions.
• Configure Scrum and Kanban boards, dashboards, filters, reports, and Advanced Roadmaps.
• Support Agile teams with Jira best practices and process improvements.
Support & Operations Responsibilities
• Provide L2/L3 support for Jira, Confluence, and JSM platforms.
• Troubleshoot platform, workflow, permission, and integration issues.
• Monitor application health, performance, backups, and maintenance activities.
• Handle incident, service request, and enhancement activities within defined SLAs.
• Support user onboarding, training, and documentation.
• Work with JCMA and CCMA migration tools.
Required Skills
• Jira Software Administration
• Confluence Administration
• Atlassian Cloud & Data Center
• Jira Workflows, Schemes, Permissions, Screens, Custom Fields
• JQL and Dashboard Development
• Jira Automation
• User & Access Management
• Migration Tools (JCMA, CCMA)
• REST APIs
Educational Qualification
• Bachelor's Degree in Engineering, Computer Science, Information Technology, or related field.
Location & Security Requirements
• Candidate must be a UK National due to the nature of the customer environment and security requirements.
• Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
• Candidate should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required.
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