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ITSM Consultant

Haystack

RemoteFull timeMid levelPosted today
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About the role

We're hiring on behalf of a Haystack partner!

The Role

• Provide project and program level oversight for key strategic initiatives, focusing on DevSecOps platform and automation.

• Facilitate SAFe Agile Scrum, manage projects across technical and financial logistics, and perform business management activities.

• Collaborate with engineering, platform, security, vendor partners, and developer experience teams to translate needs into actionable artifacts.

• Champion developer productivity, self-service capabilities, and standardized "golden paths" to accelerate enterprise software delivery.

• Lead ITSM process implementation, evaluate IT risk matters, and ensure contingency procedures are maintained.

• Drive ITSM process and/or service implementation, guiding leadership in ITSM strategy development.

What You'll Need

• Minimum four (4) years in a leadership role working with process or service teams.

• Bachelor's Degree in CIS, Business Administration, or related field, OR a minimum of eight (8) years of IT experience.

• Minimum four (4) years implementing or supporting ITSM processes or services.

• Experience in SAFe Agile Scrum facilitation and project/program management.

• Ability to translate standards, developer needs, and business objectives into key artifacts, features, and user stories.

• Strong understanding of DevSecOps principles and developer experience enhancement.

What's On Offer

• Competitive salary

• Opportunity to work on key strategic initiatives within a DevSecOps environment.

• Role involves influencing and directing delivery teams and stakeholders.

• Chance to champion developer productivity and accelerate software delivery across an enterprise.

Apply via Haystack today!

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