About the role
Greetings from Cloudxtreme Technologies!!!
We are having urgent opening for reputed MNC for Long-term C2H Position
Note-If you are interested for Long-term C2H Position Kindly share your updated resume to devi.chinnanagari@mycloudxtreme.com
Position ITSM Analyst
JD-
- 3-6 years experience in ITSM / IT operations process consulting (in-house IT or consulting).
- Working knowledge of ITIL concepts and common ITSM processes (Incident, Problem, Change, Request, Knowledge).
- Experience with at least one ITSM platform (preferably ServiceNow; alternatives: BMC Remedy/Helix, Jira Service Management, Ivanti, Cherwell).
- Strong documentation skills: process mapping, SOPs, governance artifacts, stakeholder-ready communications.
- ITIL Foundation certification (or higher).
- ServiceNow experience in specific modules (ITSM, CMDB, Discovery, Service Catalog, Knowledge, Reporting/Performance Analytics).
- Exposure to CMDB (Configuration Management Database) practices and service mapping concepts.
- Experience in regulated environments (SOX, SOC, HIPAA, PCI—if relevant).
- Experience establishing or improving CAB (Change Advisory Board) and Problem Management rhythms.
Exp-3-6Y
Location-Hyderabad
Notice Period- Immediate Joiner/0-15 days only
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