About This Role
This role focuses on delivering an excellent end-user experience for Reckitt employees globally by using the latest technologies to manage Reckitt endpoints. You will join a team of passionate and talented professionals, working alongside Reckitt vendors to assess, pilot, and deploy their latest product features or new products. You will be accountable for managing the End User Computing roadmap for existing and new products to be deployed within Reckitt.
Responsibilities
- Guide the architecture and technology solutions underpinning Reckitt
- Act as the owner and focal point for this business-critical internal product used daily by over 35,000 employees and partners in Reckitt
- Define the product roadmap and the capabilities required
- Understand the technical landscape and involve the correct SMEs as required
- Create, review, and/or approve design changes in this technical domain
- Be accountable for support and maintenance, leading and managing the outsourced support team
- Manage the EUC area against agreed budgets for licensing and support costs, working with finance and procurement teams on contract renewals and changes
- Ensure the EUC roadmap is defined, and that any technology deployment or change is successful and optimized in terms of capability, flexibility, and simplicity
- Be accountable for the End User Computing service and availability
- Deliver ongoing support and maintenance of the Product through a partner-led outsourced team
- Act as an escalation point for technical teams and provide guidance and hands-on expertise
- Manage the outsourced partner against contractual obligations and cost
- Manage subscriptions, ensuring costs are optimized within Reckitt
- Adhere to the architecture and technology governance processes for the Reckitt technology landscape
- Lead and/or facilitate the development of appropriate standards and best practices in the EUC domain, in addition to the paths by which they may be achieved and monitored
- Communicate detailed technical information in both written and verbal form across a wide range of audiences, including business stakeholders, users, developers, project management, and other architects
- Collaborate with Reckitt colleagues, customers, vendors, and other parties to understand and develop solutions
- Work closely with Cyber, Procurement, and Privacy teams to ensure compliance is maintained
- Develop a sound understanding of existing relevant technology, vendors, systems, and processes, their strengths and limitations, providing practical solutions on how they may be improved and developed
- Participate in the evaluation and/or selection of configurations, solutions, or products, including vendor and product evaluations
