This IT Technician role involves providing comprehensive IT and desktop support for a project site at Idaho National Lab, working with minimal supervision. The role requires collaboration with local project management to develop IT support requirements for current and future projects.
Responsibilities
Work with existing project IT security policy and procedure to ensure client requirements are being met
Draft changes and/or new policy and procedure for review as needed
Maintain accurate hardware and software inventory
Install, configure, and maintain PCs, mobile devices, and peripherals (such as printers)
Assist employees via TEAMS remote access, phone, or in person
Assist and mentor others as needed
Terminate, test, and troubleshoot voice, video, and data infrastructure
Contribute to the daily workflow of tickets, assisting with the triaging of tickets to the appropriate queues and technicians within the IT ticketing system
Work through effective resolution of all assigned and self-assigned tickets in coordination with daily IT ticketing activities and projects
Assist with the successful administration of information systems under the direction of management
Actively participate in the implementation of hardware and software
Build, upgrade, patch, and migrate systems and applications
Contribute, participate, and assist in the planning of customer surge support efforts
Travel occasionally to other project sites and Denver for hands-on support as needed
Coordinate with Corporate IT and other Project IT professionals as needed
Maintain necessary training and certifications required by contract
Observe all safety and security requirements at client and corporate sites
May include other IT associated tasks not mentioned above
Demonstrate professional behavior when dealing with customers, management, and co-workers
Maintain a positive work atmosphere by behaving and communicating in a professional manner
Interface effectively with individuals at all levels of the organization
Be willing to travel as needed
Requirements
Bachelor’s degree in an IT-related field plus 1 year of relevant experience, or an AS degree in a computer, engineering, or system science discipline from an accredited college or university plus 3 years of relevant experience
Significant relevant experience will be considered in lieu of formal education
Demonstrated on-the-job experience as a full-service IT support team member in a Windows AD environment
Ability to be present online and present on-site during work hours
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Experience working within an IT support team and able to contribute and collaborate in daily support activity
Knowledge of AV/VTC hardware, software, and network connections
Ability to set up, maintain, and troubleshoot AV equipment
Exhibit professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the organization
Well organized with the ability to coordinate, prioritize, and follow through with multiple tasks simultaneously in a high-pressure environment
Sufficient mobility, including but not limited to bending, reaching, turning, and kneeling to complete daily duties in a timely and efficient manner
Clear, concise, and accurate communication skills in English, both verbal and written
Grooming and dress appropriate for the position and must not impose a safety risk to employees or others
Independent personal transportation to office or work site is required
Must pass a drug test and background check
Nice to have:
In-depth knowledge of Active Directory Domain Controllers
Benefits
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Important Details
Application deadline: 30 September 2026
Travel: up to 10% of the time
About the Company
Amentum is a global leader in advanced engineering and innovative solutions, supporting critical missions across defense, intelligence, energy, and civilian sectors. Their people are driven by purpose, collaboration, and a commitment to delivering excellence for their customers and communities.
Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability.
