IT Tech, IT Support, HelpDesk Support

About This Role

This internship offers hands-on exposure to user support, account administration, incident management, and technical troubleshooting in a dynamic environment. You will join the support team and gain real-world experience in IT operations and customer service.

Responsibilities

• Respond to service requests via phone, email, or ticketing system
• Provide first-level support for hardware, software, network, and access issues
• Assist with accounts: setup, password resets, and system access controls
• Document incidents and resolutions accurately in ITSM tools
• Support IMAC requests: system installations, moves, adds, and changes
• Escalate issues to relevant technical teams when needed

Requirements

• Passion for IT and service delivery
• Strong communication and problem-solving skills
• Basic IT knowledge: systems, networks, and user account management
• Immediate availability is welcomed

Benefits

• Valuable IT support experience in a professional environment
• Development of technical troubleshooting skills and customer service abilities
• Exposure to incident management and IT operations best practices

Important Details

• Schedule: 5.5 days
• Job Period: minimum 6 months

About the Company

Alphaeus Pte Ltd aims to be the leading provider of innovative IT solutions, helping businesses worldwide achieve operational excellence and drive sustainable growth through technology. The company supports organizations across industries and geographies, streamlining processes to maximize efficiency and impact.