IT Support/Vote Clerk - Short Term

Duties:

Vote Clerk:

• Training on the vote system
• Run the Legislative vote system during Floor Sessions (includes Saturdays)
• On camera support, must maintain proper dress and appearance
• Maintain political neutrality on bill voting

Technical Support and Troubleshooting:

• Responsible for providing level-1 technical support
• Respond to technical support requests and answers user’s inquiries in a timely manner to ensure minimal staff disruption
• Use problem solving techniques to understand, isolate and document problems, determine the best course of action or escalate the issue, and implement and document a solution
• Work with level two and three staff within OLIS or contractor personnel to solve more challenging problems
• Manage user accounts and access, change passwords, and reset user lockouts
• Help process new staff – set up user accounts and workstations, perform user application testing, deploy equipment, and document in tracking system

Help Desk Support:

• Perform help desk functions by providing in-person, telephone, or email support for Branch users in the areas of hardware, software, network, audio/video, and inventory database support
• Monitor help desk tickets and respond to user support requests
• Respond to help desk calls or emails to support user needs, escalate tickets to others as needed to ensure timely response and effective resolution
• Look for patterns in help desk tickets and escalate for root-cause solution

Computer, Audio Video Hardware, Software & Network Administration:

• Inventory management and control of hardware, software, and audio/video equipment
• Maintain hardware inventory to ensure that it is organized, clean, ready to deploy, and documented
• Inspect equipment, prepare it for installation, install and verify it is ready for user
• Perform basic hardware maintenance as needed for Branch hardware including such things as cleaning or replacing consumables for printers, plotters or copiers, replacing keyboards, monitors, ergonomic workstations, audio/video devices, etc.
• Image workstations, configure application settings, and verify proper functionality

Inventory & Device Management:

• Maintain Branch asset inventory system with accurate identification and location information
• Help plan and implement the purchase and management of inventory and replacement equipment
• Process surplus equipment for proper disposal

Other Duties:

• Provide hands-on technical training on hardware and software to computer users
• Keep current on the latest software and hardware products to maintain a working knowledge of hardware and software products and their capabilities
• Responsible for other duties and projects as assigned.

Typically education and experience equivalent to a 2-year degree in computer science or a related field which includes computer-related classes and 2-years of experience directly performing computer or audio/video support. Other combinations of education and/or experience may be considered.

This position is open until filled, but screening begins immediately.

Note: You must provide a cover letter and a resume to be considered for this position. Incomplete applications will not be passed onto the screening team.

The Legislative Branch participates in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here.

Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

Training Assignment: Not Applicable

Telework Eligibility: Not Telework Eligible

Benefits Package Eligibility: Retirement Plan Optional

Number of Openings: 2

Employee Status: Short Term Recurring

Schedule: Full-Time

Job Type: Standard

Shift: Day Job

Travel: No

Primary Location: Helena

Agency: Legislative Branch

Union: 000 - None

Required Application Materials: Cover Letter, Resume

Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.