IT Support Technician

About This Role

The healthcare client is looking for an End User Services Support technician with a strong technical background and experience working in a fast-paced environment. The ideal candidate will have meticulous attention to detail, outstanding problem-solving skills, and the ability to build strong relationships with internal clients and team members. They must also provide top-tier service for C-Level executives and VIPs.

Responsibilities

• Provide support for Windows and Mac operating systems
• Troubleshoot hardware issues including laptops, monitors, routers, and audio headsets
• Use Remote Desktop tools effectively
• Communicate clearly and concisely, both verbally and in writing
• Explain technical issues to non-technical users
• Diagnose and resolve common technical issues
• Escalate issues to higher tiers when necessary
• Manage multiple requests efficiently
• Utilize ticketing systems for tracking support requests

Requirements

• Basic understanding of Windows and Mac operating systems
• Familiarity with common office applications (e.g., M365 apps, Adobe, Internet browsers)
• Experience with ticketing systems (e.g., Remedyforce)
• Good writing skills for emails, tickets, and documentation
• Patient and approachable demeanor
• Willingness to take on additional responsibilities as needed

Benefits

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available
• Voluntary Life Insurance and AD&D for the employee and dependents
• Short and long-term disability coverage
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Important Details

• Application deadline: Oct 25, 2026
• Contract to hire position based out of Nashville, TN
• Workplace type: fully onsite position

Application Process

• Submit your application through the designated platform
• Include any required documents as specified in the application instructions

About the Company

TEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions to take advantage of new opportunities. With a team of 80,000 strong, they work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. TEKsystems is an Allegis Group company.