About the role
About the role:
TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts.
What’s in it for you:
- $17.00/hour - $26.00/hour base salary and benefits package
- Paid relocation to Cincinnati, OH
- Advancement opportunities with customized career paths
- Access to the latest emerging technologies through Microsoft partnerships and Dell partnerships
- Reimbursement for continuous education and technical training
- We win wherever we go – Voted a 2019-2026 Computerworld Best Places to Work in IT
What you’ll be doing:
- Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app and phone system issues
- Performing PC repairs, upgrades and reimaging on Dell OptiPlex Desktops and Dell Latitude Laptop systems
- Setting up new workstations and relocating existing ones (light bending/lifting required)
- Utilizing JIRA/SCCM to manage inbound support requests and software upgrades/rollouts
- When on-call, responding to after-hours calls from employees regarding technical issues
- Regular travel between 3 - 5 TQL Cincinnati locations providing on-site support and office moves
What you need:
- PC and Network knowledge/experience required
- IT-related college degree or comparable professional experience required
- Exceptional customer service skills and a passion for helping others
- Ability to multitask in a fast-paced environment with changing priorities
- Knowledge of Microsoft Office 2016 / Office 365 and Windows 10 is a plus
- A+ and/or Microsoft Certification highly preferred
Where you'll be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at Total Quality Logistics was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.