About the role
IT Support Specialist
Location: Wayzata, MN
Onsite Flexibility: Onsite
Contract Details
- Position Type: Contract
- Contract Duration: 12 months
- Pay Rate: $30.00–$32.68 / Hour (USD)
- Shift / Schedule: Monday through Friday, 8:00 AM–5:00 PM (shift options: 7:30 AM–4:00 PM or 8:00 AM–5:00 PM)
- Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Job Summary
We're looking for a friendly and motivated IT Support Specialist to join TechZone, our in-person tech lounge. In this role, you'll provide hands-on support to employees, help resolve common IT issues, and deliver a welcoming, positive experience. This is a Level II – Tech Support position averaging 20 tickets per day, requiring the ability to repair and troubleshoot Dell laptops, PCs, printers, and similar devices. The role is 60% customer service and 40% technical support; once an issue is resolved, the worker should follow up with the end user. For the first 1–6 months, the candidate will attend process and systems training and shadow a senior tech support professional. Be part of a modern IT support experience focused on helping people feel confident and supported with their technology in a welcoming, in-person environment.
Key Responsibilities
- Provide walk-up support for Dell laptops running Windows 11
- Troubleshoot basic hardware, software, and connectivity issues
- Assist users with account access, passwords, and permissions
- Set up and distribute IT equipment (laptops, monitors, accessories)
- Help maintain inventory levels and organize stock
- Support team-led demos and user education sessions
- Follow up on open incidents to make sure issues are resolved promptly
- Deliver support with empathy, patience, and clear communication
- Repair and troubleshoot Dell laptops, PCs, printers, and similar devices
- Handle day-to-day tasks including password resets, memory cleanup on slow computers, and assisting with accessories such as replacing mouse(s) or cables
- Configure, maintain, and troubleshoot desktops, laptops, and mobile devices, providing technical support to end users and ensuring both hardware and software issues are resolved promptly to minimize downtime
- Implement moderately complex security measures to protect client devices from threats and maintain compliance with organizational policies, with limited supervision
- Partner to deploy new devices and updates to provide a seamless user experience
Required Skills
- Basic knowledge of Windows 11 and laptop troubleshooting
- Strong customer service and communication skills
- Willingness to learn and grow in a fast-paced environment
- Team-oriented with a positive, approachable attitude
- Basic knowledge of Microsoft 365, ServiceNow, OneDrive, Windows, and printer support
- Experience installing basic software/tools and supporting hardware
- Experience in a large corporate environment
- Understanding of BYOD (Bring Your Own Device)
- Customer-facing and comfortable supporting end users
Preferred Skills
- Hands-on experience in M365 and ServiceNow is highly preferred
Required Experience
- 1–3 years of IT support or help desk experience (per role overview); minimum 3–5 years preferred per hiring notes
Important Notes
- Interviews will be conducted virtually via MS Teams
- Must complete a background check
- Must be able to work 100% onsite
Benefits
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About the Client
This client is a global food and agriculture company providing sustainable ingredients and industrial products, with operations spanning supply chains and production facilities worldwide. The organization employs professionals across engineering, information technology, operations, and corporate support functions who collaborate to deliver large-scale agricultural and industrial solutions.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number: 26-07807 Industry: Information Technology
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