About This Role
This entry-level IT Support Specialist role is an opportunity to start a career in technology, even without prior BPO or technical support experience. Through paid training and hands-on learning, you will develop valuable troubleshooting, communication, and problem-solving skills while assisting users with their technical concerns.
Responsibilities
- Provide technical assistance to users experiencing computer and system issues
- Troubleshoot basic hardware, software, application, and connectivity problems
- Assist users with login issues and basic account access concerns
- Provide clear, step-by-step troubleshooting instructions
- Document technical issues, troubleshooting steps, and resolutions accurately
- Help users navigate IT systems, applications, and technical tools
- Identify common technical problems and recommend appropriate solutions
- Escalate complex issues to the appropriate technical team
- Follow IT support procedures, security guidelines, and service standards
- Maintain service quality and work toward customer satisfaction goals
Requirements
- High School, Senior High School, or College Graduate
- No BPO, call center, or IT support experience required
- Fresh graduates and first-time job seekers are welcome
- Career shifters are welcome
- Good English communication skills
- Basic computer knowledge and familiarity with common applications
- Strong analytical and problem-solving skills
- Good customer service and interpersonal skills
- Willing to learn technical systems, software, and troubleshooting procedures
- Good attention to detail
- Willing to work shifting schedules, including weekends and holidays when required
Benefits
- HMO from Day 1
- Paid training
- Performance incentives
- Night differential
- Overtime pay
- Holiday pay
- Paid leave credits
- 13th Month Pay
- Government-mandated benefits
- Employee recognition programs
- Career growth opportunities
- Company Christmas gift
- Company events
- Opportunities for promotion
Important Details
- Schedule: shifting schedules, including weekends and holidays when required
About the Company
Sapient offers entry-level IT support opportunities with paid training and hands-on learning.