About This Role
This IT Support Specialist role is for a proactive problem-solver with a critical thinking mindset who views IT as a tool for business success. The specialist will provide high-level troubleshooting and support daily law firm operations as part of a highly productive team.
Responsibilities
- Provide software support to all firm members (Office 365, Salesforce, Adobe Acrobat, Slack, Zoom, MacOS, etc.)
- Maintain and troubleshoot printers, scanners, video conferencing tools, MacBook Pro laptops, etc.
- Identify recurring ticket themes and propose systemic corrections to the IT Manager
- Create documentation for processes and procedures on all IT-owned applications
- Use API integrations or automations to increase firm-wide efficiency
- Partner with the IT Manager to test, evaluate, and deploy new technologies that align with the firm’s long-term goals
Requirements
- 1-2 years of experience in an IT support, system administrator, or similar role
- Bachelor’s Degree or CompTIA A+ Certification
- Able to explain technical information to non-technical users
- Critical thinking with a 'security first' approach to new integrations and data privacy
- Able to pivot quickly between daily support tasks and long-term project work in an evolving environment (SaaS, mobility, and video collaboration)
- Desire to work in a collaborative, fast-paced professional setting
- Advanced knowledge of Apple Ecosystem: MacOS and Jamf Pro (management/deployment)
- Advanced knowledge of SaaS & Cloud: Salesforce, Office 365, and helpdesk ticketing systems
- Advanced knowledge of Networking & Security: networking concepts and IT security best practices (including network security and firewall configuration)
Benefits
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
Important Details
- Work format: in person with limited remote flexibility after 90 days
Application Process
- Forward your resume and references for consideration
