About This Role
This on-site IT Support Specialist role provides technical assistance to attorneys and staff, ensuring all office IT equipment and infrastructure run smoothly. The position involves supporting PCs, phones, AV equipment, and IT peripherals, and reports to an IT Support Manager.
Responsibilities
- Support all PCs, phones, IT peripherals, and IT infrastructure in the office
- Document work thoroughly in the IT incident ticketing system
- Provide support for incidents escalated from IT Technicians or the Service Desk
- Provide technical support during events, conferences, and meetings, both on-site and off-site as needed
- Support office administration activities, projects, and priorities as assigned
- Participate with internal IT groups during projects and activities
- Respond to power, HVAC, network, and other outages, planned and unplanned, in the office
- Handle special projects and duties as assigned
Requirements
- 3+ years of experience in a corporate environment
- 3+ years of technical support experience
- Experience using and supporting Microsoft Windows 10 and Microsoft Office Suite, especially Outlook and Word
- Experience supporting and troubleshooting Cisco VoIP phone and voicemail systems
- Experience supporting and troubleshooting web conferencing, especially Zoom and Microsoft Teams
- Experience using and supporting Apple and Android mobile devices and OSes
- Experience configuring and supporting printers and multifunction devices
- Experience using ServiceNow to log IT Incidents
- Network troubleshooting knowledge
- General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues)
- Experience supporting and troubleshooting audio-visual equipment
- Strong customer service orientation, with a can-do attitude and follow-through skills
- Possess analytical and problem-solving skills
- Work well with others in a team environment requiring minimal supervision
- Strong overall written and oral communication skills
- Ability to effectively contribute to project documentation
- Ability to contribute and positively impact an internal specialty support team or a major project
- Capable of traveling for business and working in different H&K sites independently
- Capable of lifting and moving equipment weighing as much as 50 lbs.
- Ability to work onsite at H&K offices
- Bachelor’s degree
- IT Certifications (ITIL Foundations, A+, etc.) or demonstrated equivalent experience
