IT Support Specialist

About This Role

This long-term contract position is for an IT Support Specialist who will provide hands-on technical assistance for employees across hardware, software, and end-user systems. The role focuses on maintaining workplace technology, resolving user issues efficiently, and helping staff stay productive across desktop, mobile, and collaboration environments.

Responsibilities

• Deliver first- and second-level technical support for computers, operating systems, standard applications, and peripheral equipment
• Diagnose and resolve issues affecting desktops, laptops, mobile devices, and business software used by internal teams
• Set up, deploy, and maintain user workstations, installed applications, and related technology assets
• Provide support for conference room technology, video meetings, and audio-visual equipment to ensure smooth collaboration
• Track system behavior and assist in identifying and addressing performance-related problems
• Administer user access by creating accounts, updating permissions, and supporting access control processes
• Assist with basic network support, including connectivity troubleshooting and device setup
• Record incidents, solutions, and technical updates accurately within the service desk ticketing system
• Prepare clear user documentation and offer basic guidance to help employees use technology effectively
• Route advanced or specialized issues to vendors or internal technical teams when additional expertise is required