IT Support Professional

About This Role

This role is for a proactive and customer-focused IT professional dedicated to providing exceptional end-user support and optimizing IT workplace environments. As an IT Support Professional in Workplace Support and Digital Enablement, you will represent Central IT and ensure seamless, high-quality IT services for users.

Responsibilities

• Provide end-to-end 1st/2nd level IT support for desktops, laptops, mobile devices, printers, and workplace technologies
• Keep office and production environments running
• Manage local IT inventory with comprehensive stock tracking and proactive hardware asset lifecycle management
• Troubleshoot and resolve user issues/requests for authorizations, accounts, and software, including support for industrial devices and their network connectivity
• Collaborate closely with central/international IT teams and external service partners on rollouts, service restorations, and site projects
• Spot repetitive IT and site processes and use Microsoft Power Platform to build simple, time-saving automations
• Support local employees by bridging digital knowledge gaps by delivering brief, practical sessions on how to utilize modern workplace tools and AI productivity assistants

Requirements

• Bachelor’s degree in computer engineering, information technologies, or a related field with a strong understanding of IT systems and infrastructure
• Minimum 2 years of experience in IT Support Services, with knowledge of IT Service Management principles (e.g., ITIL)
• Strong customer-oriented mindset
• Excellent communication skills, problem-solving abilities, and presentation skills
• Windows 11 and practical IT hardware knowledge
• A collaborative team player motivated to self-learn and apply new knowledge
• Advanced level of English, both written and spoken

Nice to have:

• Experience with network connectivity, communication protocols for industrial devices, Microsoft Power Automate, and Power Apps (e.g., CCNA is a plus)

About the Company

Bosch offers beneficial technologies in mobility solutions, consumer goods, industrial technology, and energy and building technology, aiming to improve quality of life globally.