About This Role
This IT Support Intern role involves ensuring the operational maintenance of systems and services within the site's IT environment, providing daily technical and operational support. The position focuses on user satisfaction, compliance, incident management, and continuous improvement of IT technologies.
Responsibilities
- Ensure operational maintenance of systems and services in the site's IT environment, providing daily technical and operational support
- Provide user support (adhering to SLAs)
- Ensure customer satisfaction with IT services and take initiative to implement necessary actions to minimize costs
- Manage and maintain compliance of the site's IT environment (Antivirus, MS Patching, and all site compliance: ISO, PCI, etc.)
- Manage major on-site incidents in accordance with ITIL processes and company standards
- Identify IT problems and suggest fixes and improvement methods to maintain availability, performance, and integrity of installed technologies
- Be process-oriented towards ITIL standards
- Comply with all company and external client security requirements and policies
- Be a key interface between the IT function and operational activities, including external clients
Requirements
- Minimum Bac +2 level education in IT
- At least 3 years of experience in a similar position
- Microsoft WINDOWS Certification
- Preferably ITIL - Foundation level certified
- Knowledge of TCP/IP, DHCP Scope, DNS, and IT system administration
- Knowledge of AVAYA / Telephony
- Knowledge of Antivirus management and Microsoft patching
- Knowledge of Dell / HP server management
- Knowledge of operating systems
- Knowledge of CISCO switches
- Perfectly bilingual (French and English)
- Availability, organization, efficiency, rapid problem-solving techniques, proactivity, listening and communication skills, good interpersonal skills
Important Details
About the Company
This company is recruiting an IT Support Intern.
