About This Role
Supporting Amazon's corporate employees with seamless end-to-end services and frictionless on-site technical support is the core of this role, ensuring productivity remains secure and uninterrupted. The IT Support Engineer acts as a dedicated, dependable, and customer-focused expert, owning the overall IT experience for employees.
Responsibilities
- Deliver on-site, high-quality, hands-on support diagnosing, troubleshooting, and resolving issues successfully, evaluating log files to determine the health of systems, software, and hardware
- Provide on-call support for high-severity incidents and act as an escalation point of contact for the team
- Assist with activities to triage and escalate system or network outages to reduce downtime
- Understand and execute change management activities in a high-availability environment
- Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
- Effectively manage and oversee IT asset inventories
- Participate in hiring efforts, training, and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
- Continuously expand skills, learning the latest technologies, and maintaining knowledge of IT policies to provide technically accurate solutions
Requirements
- Experience troubleshooting and debugging technical systems
- Experience in troubleshooting installation, fault finding, and repairs
- Experience in technical support, or experience in networking administration and troubleshooting and experience deploying, managing, and optimizing Microsoft Windows Server
- Experience in Network protocols like DNS/DHCP/TCP, or experience in managing and troubleshooting network and experience in web security
- Experience with Windows and Linux operating systems
- Experience working in a large-scale networking environment
- High school or equivalent diploma
Nice to have:
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment, and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac, or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma
Benefits
- Full range of benefits that support you and eligible family members, including domestic partners and their children (benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment)
About the Company
Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.
