About This Role
Supporting Amazon's corporate employees with seamless end-to-end services and frictionless on-site technical support is the core of this role, ensuring productivity remains secure and uninterrupted. The IT Support Engineer acts as a dedicated, dependable, and customer-focused expert, owning the overall IT experience for employees.
Responsibilities
- Deliver on-site, high-quality, hands-on support diagnosing, troubleshooting, and resolving issues successfully, evaluating log files to determine the health of systems, software, and hardware
- Provide on-call support for high-severity incidents and act as an escalation point of contact for the team
- Assist with activities to triage and escalate system or network outages to reduce downtime
- Understand and execute change management activities in a high-availability environment
- Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
- Effectively manage and oversee IT asset inventories
- Participate in hiring efforts, training, and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
- Continuously expand skills, learning the latest technologies, and maintaining knowledge of IT policies to provide technically accurate solutions
Requirements
- Experience troubleshooting and debugging technical systems
- Experience in troubleshooting installation, fault finding, and repairs
- Experience in technical support, or experience in networking administration and troubleshooting and experience deploying, managing, and optimizing Microsoft Windows Server
- Experience in Network protocols like DNS/DHCP/TCP, or experience in managing and troubleshooting network and experience in web security
- Experience with Windows and Linux operating systems
- Experience working in a large-scale networking environment
- High school or equivalent diploma
Nice to have:
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment, and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac, or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma
