IT Support Associate II

About This Role

This IT Support Associate II role involves supporting the operations team by resolving technical problems within Amazon operations facilities across a defined geographical area. The position focuses on a multitude of technical disciplines and offers opportunities for career development within Amazon.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities
• Handle support requests and procedures across the network
• Assist in training new hires
• Continuously learn new technologies
• Support customers from multiple buildings in the area, as well as remote customers
• Move up to 49lbs and stand and walk for 10-12 hours at a time with or without reasonable accommodation

Requirements

• Experience troubleshooting integrated and interdependent computer systems
• Experience in a dynamic environment with a high degree of customer service
• Ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Nice to have:

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Benefits

• Comprehensive healthcare benefits starting on Day 1
• Matching 401(k) program
• Up to 20 weeks of paid parental leave
• Casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit)
• EAP
• Mental Health Support
• Medical Advice Line

Important Details

• Schedule: Shifts lasting up to 12 hours
• Locations: USA, CA, Tracy

About the Company

Operations Technology Solutions (OTS) provides nonstop global IT support to Amazon Operations. Amazon.com Services LLC is known for its speed, accuracy, and exceptional service, delivering tens of thousands of products to hundreds of countries worldwide every day.