About This Role
This IT Specialist role provides technical support and assistance to the IT department and end users, coordinating IT projects, managing IT inventory, and supporting Identity & Access Management (IAM) processes and automation initiatives. The role involves ensuring the smooth operation of IT systems and services, assisting in troubleshooting technical issues, implementing IT policies, and driving automation efforts related to user provisioning, access controls, and system integrations.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Troubleshoot technical problems and escalate issues as necessary to ensure timely resolution
- Install, configure, and maintain computer systems and applications
- Respond to IT service desk escalations, troubleshoot hardware, software, network, and connectivity issues, and provide timely resolution to minimize business disruption
- Perform root cause analysis for recurring incidents and develop corrective actions to prevent issue recurrence and improve system stability
- Assist in coordinating IT projects, including planning, scheduling, and tracking project timelines and milestones
- Collaborate with IT team members and other departments to ensure project objectives are met
- Prepare project documentation and reports as required
- Maintain and update inventory of IT equipment, software licenses, and assets
- Coordinate the procurement and disposal of IT assets in accordance with company policies and procedures
- Conduct regular audits of IT inventory to ensure accuracy and compliance
- Perform routine maintenance tasks, such as system updates, backups, and security checks
- Monitor system performance and identify potential issues or areas for improvement
- Monitor network performance, system uptime, and resource utilization using observability, monitoring, and application performance management (APM) tools to proactively identify and resolve bottlenecks
- Assist in implementing and enforcing IT security policies and procedures
- Automate repetitive tasks, provisioning workflows, and routine system health checks using scripting languages such as PowerShell, Python, or Bash to improve operational efficiency and reliability
- Provide training and support to end-users on IT systems, software, and applications
- Develop and maintain user guides and documentation to assist users in resolving common technical issues
- Conduct IT orientation sessions for new employees
- Ensure compliance with IT policies, procedures, and standards
- Assist in preparing reports and presentations on IT metrics, trends, and performance
