About This Role
Serving as a technical expert on all automated systems used throughout the state, this IT Specialist role focuses on customer support. You will resolve hardware and software issues, ensure compliance with security standards, and provide technical assistance to users, ensuring smooth LAN/WAN and C4 system operations.
Responsibilities
- Serve as a technical expert on all automated systems utilized throughout the state
- Receive requests for resolution of hardware or software problems that may require in-depth research
- Participate in site surveys to verify adequacy of software installation practices and operating environments are compliant with desktop and network security standards, and network operations to ensure customer needs are met
- Provide technical assistance to current and potential users so that LAN/WAN and other C4 systems operations have few major disruptions
- Install and maintain hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software
- Install and configure workstation or network operating systems, and applications software on a wide range of configurable information systems devices
- Perform operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts
- Capture, maintain and track warranty data for all fielded systems
- Advise other support personnel of warranty status and interface with vendor to request and monitor warranty work
- Provide familiarization training for users of new equipment and software as required
Requirements
- Basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process
- At least 24 months experience, education, or training in analysis of the interrelationship of pertinent components of the system
- Experience planning the sequence of actions necessary to accomplish the assignment
- Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency
Education
- For the GS-5 level, a 4-year course of study leading to a bachelor's degree may be substituted for the experience requirements
- At the GS-7 level, one full year of graduate level education or superior academic achievement
- At the GS-9 level, a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree may be substituted
- At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree
